Water Damage Restoration Pros-Tallahassee

The Remediation Team - Santa Rosa Beach

  • 3.8 (16)
  • đź“Ś Overview

The Remediation Team is a leading provider of comprehensive environmental and property restoration services dedicated to helping clients recover from various forms of contamination and damage. With a focus on delivering exceptional results, we specialize in remediation solutions for water, fire, mold, and hazardous materials, ensuring that both residential and commercial properties are restored to their original condition or better. Our highly trained professionals utilize state-of-the-art technology and industry best practices to assess, mitigate, and remediate issues effectively.

At The Remediation Team, we understand the urgency and sensitivity of each situation, which is why we offer 24/7 emergency services to address immediate concerns. Our commitment to customer satisfaction and environmental stewardship sets us apart in the industry. We work closely with clients, insurance companies, and regulatory agencies to provide tailored solutions that meet specific needs. Trust The Remediation Team to safeguard your property and ensure a safe, healthy environment for you and your community.

đź›  Offers Water Damage Service

🥇 Reviews

  • 3.8 (16)
Rachel Johnson

Horrible. Very complicated to conduct business with. Refused to give me receipts of what was already paid. Made me wait 1 full week for receipts. Didn’t keep me updated and kept saying 1-2 days for receipts. Been over 1 week and have received ZERO documentation / notes / contract for my temporary roof fix. And if I didn’t resort to yelling, I would have never even got a receipt that I waited patiently for, for several days. Told me they would fix my roof leak but didn’t, I had to wait several days, to me makes zero sense to charge me for drying if the leak isn’t even identified, let alone fixed. So finally after I insisted the leak be fixed they sent someone the same day. Also, I would have had a company out there much sooner but they held me up THREE critical days I could have been on a waitlist to get that service done. The receptionist Hailey was extremely RUDE. Arguing with me through email downright refusing to do HER JOB saying “I’m not doing double work” when I was asking for an updated contract for what was already paid and no longer wanting to cont. with demo services. —they ended up giving me the updated contract I was entitled to after I caused a huge scene. All the proof is in the emails… Tried to call corporate to speak to a supervisor and had the same dismissive experience. Not helpful, can’t give me any info at all about when someone would be available to get me a receipt & updated contract. ALL AFTER I PAID THEM and they were coming to get their stuff to complete the job. They actually asked me to pay them “your insurance deductible” and I told them absolutely NOT. I will pay you a “deposit” for drying so they were wanting to take way more $ from me than they even needed upfront! Furthermore, they never opened up the walls to dry them out!!!! It’s very very clear to me they don’t truly care about the customer. After reading previous reviews it seems as though the experience I had was not an isolated incident.. I can see the owner on every single one of them acting defensive and blaming the customer, very apparent that same type of attitude has been demonstrated by the the workers & they have learned from the owner to take zero accountability for their lack of due diligence. I will say on a positive note, all of the workers that came out were very nice and respectful. I feel like most of this, if not all, could have been prevented.

Friday:

Open 24 hours

Saturday:

Open 24 hours

Sunday:

Open 24 hours

Monday:

Open 24 hours

Tuesday:
(Christmas Eve)

Open 24 hours
Hours might differ

Wednesday:
(Christmas Day)

Open 24 hours
Hours might differ

Thursday:

Open 24 hours

  • 3799 E County Hwy 30A unit 10e, Santa Rosa Beach, FL 32459, United States

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