SERVPRO of North Leon County - Tallahassee

ServPro of Tallahassee , and the service it provides, is nothing short of exceptional. We had the unfortunate fallout from a giant tree landing on our roof. Damage to numerous rooms in the house was significant. Once the tree was removed, ServPro of Tallahassee moved in and immediately started demolition and cleanup, while carefully protecting unaffected areas of the house. Robert Philbrick and his wonderful team were there every day until the job was done. During that time, communication was ongoing. If we could give them more than a 5 star rating, we certainly would. Thank you ServPro Team!

So there are a few good qualities but I'll express the negative and reasoning for the rating. 2/2 condo in Tally with roommates when one roommate left this December she removed a screw put in the end of September. causing a hole in the water heater. had plumber come in and patch the line (great service from plumber). He recommended I had it dried by water restoration company. I picked servpro (you know funny commercials and stuff) They came I told them what happened. (!!! all this is over the telephone I'm in Broward county!!!) I needed the water dried. The technician set up the equipment to dry the area over the weekend. On Monday I was contacted that there was evidence of a prior leak and that this leak might have moved into the shared common wall. I understood and I gave permission to dry the common wall if intruded on. The Tech then calls me and states that he see's microbial growth and believes that its from a slow leak from the initial puncture. (Shared wall with the water heater.) later he texts me and talks to me that depending on the conditions they may need to get the condo association involved and this may be a large project. etc etc. At that point he sends me a picture of the status of the wall. I replied just dry it I'll get an inspector to come in and inspect the condition. (mold intrusion) Now I get the assessment and invoice, and I get concerned. (technically I was concerned when I saw them open my daughters non affected room) They classified the water leaked from the water heater as "black water" Class 3 So ( class 1 clean water from busted pipes, Class 2 "grey water" containing harmful contaminants usually chemicals, and class 3) I deal with class 3 all the time as a firefighter in south fl in flood prone zones and on deployment after a hurricane. This is harmful to life and safety, hazaardous material, fuel dangerous items or sitting water so long that it was become biologically dangerous. Black Mold around standing water can make it black water. Servpro doesn't test black mold they dont even say black mold they just say 'Microbial signs" which seems their push to charge for a class 3 water clean up. Their spill classification was correct the square footage I had a problem with also. The picture of the final product was not close the the picture sent to me when I requested, they "just dry the area" in fact My cameras pick up 15 min or so after the text exchange still using a rotary saw before I hear then start using the vacuum clean the area they said they would. sections cut but not removes where removes along with insulation "after" my exchange with the tech. So in this process they catch on to my cameras, a lot of the standing around walking around on their phones stop. So they are at the end of the project and they opened my daughters room, stare and the camera and the door closes (door is on a slope hinge and closes if not held open) then it pops open and you "you heard that noise to right? Yeah! (being said into the room) The other cameras just pick up a show until one of them just says "well im just getting out of here!) Thats my review and its a review from someone who has to pass the cost to the party that made the damage. I just don't like being hosed and that's partially what happened and the acting shady at the end just drove it home. Love the video comment before opening the door "yea she's a female"

We used SERVPRO of Tallahassee for cleanup of water damage under our kitchen sink. They were very professional and reasonably priced. We were happy with the entire body of work, but there are two things beyond just completing the job I want to highlight. First, they treated our home and property with respect. Even when cutting drywall and pulling out cabinets, they made sure the work area was kept clean and the dust didn't stray to other areas. Second, they were honest. Their final invoice to me was less than the original estimate. They could have charged me the quoted estimate even if the work ended up being a little less, but they showed integrity. That goes a long way in my book.

Seriously amazing service, I cannot sing the praises loud enough. George was patient, easy to work with, and amazing every step of the way through my remediation process. Everyone involved was fairly priced, got everything done in a speedy manner, couldn't ask for better! 5 stars all the way

They did an amazing job cleaning up our flood mess and the mold that came along with it. The staff was professional and friendly. I will definitely use them again if, heaven forbid, we ever need their services again.

Very unprofessional and irresponsible company. Work that was done was very sloppy, unfinished and never permitted. Will not answer phones calls or return messages. Company was paid in full yet we had to hire someone to fix the mess and finish the job. BEWARE.

Stephen is correct when he started on my house it was a wreck. And I'll admit that he and Ashley and their crew did a lot of good work on our house. Unfortunately the finishing touches and a few problems weren't addressed and I probably got a little overheated in my communications to these guys for which I apologize. I'm not that guy anymore and nothing gets resolved by being a jerk, the way I was. Hopefully a peaceful resolution can be found between them and my mom. I'll start out of it from here on it.

I can't say enough good things about Recon Restoration. After a stressful experience with a large restoration chain, I turned to Recon and was blown away by the difference. Their team was incredibly professional and efficient. They not only restored my home beautifully but also took the burden of insurance communication off my shoulders. I felt informed and supported every step of the way. If you're looking for quality work and exceptional service, look no further.

This company is amazing, They have handled multiple water damage issues and every single time the work has been top notch. The entire staff is professional and they systems they implement and follow through with are Phenomenal. I’m most impressed with the training and procedures they go by because it is hard to find these days, They get a 10 star review from me!

Chad and his crew are incredible. They showed up as soon as I called with my leaky pipes that ruined my flooring. They got the floors drying right away. They are very responsive with my phone calls and all my questions. He completely walked me through the insurance process. I would highly recommend Chad and his professional team.

I don't normally go online and do reviews, but these guys are awesome. I would like to say that I would do business with them again, but they did such a good job, that I don't think they will need to come back. They didn't come into the house and try to sell me a bunch of stuff I didn't need. They showed me the problems and explained to me my options. I never felt pressured to go with the highest priced options......they even took care of a few minor repairs of things that popped up unexpectedly while making the "quoted" repairs (and my overall bill didn't change). They have made a point to reach out to me multiple times (without being annoying, or giving the feeling they are trying to sell me anything), to check on the system, or to make sure everything is running the way I want. Bottom line, I can't name many times that a company has provided this kind of service after the sale. I wouldn't hesitate to recommend them to anyone (friend/family, etc). I know I am rambling at this point in the review, but I almost feel like I haven't said enough good things about them. If you need this type of service, CALL THEM, or you will most likely regret going with anyone else.

In this day and age it's very rare to find a company that backs up what they say, without giving you any run-around. But that's what you get with SRT. Chad is a stand up guy, and if he tells you something, you can take it to the bank. Not only is he very honest and upfront, but he really knows his stuff, and his guys do excellent work. Considering the nature of his business, I'm hoping I never have to use him again. However, if I did he'd be the first restoration company I would call. If you want a local company, that is professional, and actually cares, call Chad at SRT.

This contractor made my restoration easy and smooth. They were timely, competent and thorough. The workman were very accommodating and professional. If I had a request or an issue , it was addressed immediately. Thank you!

OMG !!! I can’t say enough good things about PaulDavis Restoration Company. We recently had an appliance malfunction late @ night which caused a lot of water in our home. The next day they came to examine the exact location of the damage, via moisture meters, then placing 2 large dehumidifiers & 2 large powerful fans the same day, they are very thorough, polite & a tight working crew. I know we will def call on them again if needed. THANK SO MUCH to the owner & the team

I was gone for two nights, my first trip in several years, and returned home to find that my washing machine was leaking. It took 48 hours to get an appliance repair person to my home, all the while the washer continued to leak. (The plumbers responded immediately but determined that the leak was from water stored inside the machine.) The machine was eventually fixed and I credit Paul Davis Restoration with saving my bamboo floors. Their response to my call was swift and professional. I spoke with the owner, then an assessor, then the equipment set-up crew and three days later the gentleman who removed the equipment. Everything was transparent, equipment was state of the art, everyone was efficient and extremely professional. No visible damage, no wood rot, no mold or mildew, no nightmares. Thank you!

Water Damage Restoration Pros provided outstanding service! They were quick to respond, handled the damage expertly, and restored my property to perfect condition. Professional, reliable, and efficient. Highly recommend!

I live in a student apartment, and my apartment was leaking water from the roof and my apartment complex hired these people to come and dry out my carpets and clean them. It’s crazy how these people don’t understand how effective communication works especially if they know how important it is for, their clients and their customers to do and not to do things so they came and put some dryers into my room. My room is very small so it took up all the space there was not much walking room and mind you they put them in my room on Friday so it would’ve been there throughout the weekend plus Monday because it was a holiday they came Tuesday so the dryers have been in my apartment for four days and a gentleman knocks on my door doesn’t even wait 10 seconds for me to open it open my apartment door tells me he’s here to clean my carpet and immediately is rude Talking to me as if I’m a child asking why the drivers they put in my room were outside of my room and I explained to him why and he immediately is saying that shouldn’t have happened. You could’ve damaged the equipment and that’s not an issue. I understand that but nobody communicated that to me and if no one was in the apartment, you could’ve told the people that hired you in the first place to tell me that because effective communication goes along way, if you don’t let me know if you don’t let anybody know why would you expect anyone to know what you would have wanted he continued to go back and forth terrible Service and terrible employee another gentleman who actually cleaned my carpets told me what I should and should not do for my carpet to dry effectively and quickly and that’s how you communicate. Terrible job as well. No one should be walking around that rude and miserable

Eddie and his team are absolutely amazing! Very professional and quick to respond to any questions or concerns you may have. If you’re looking for any kind of floor cleaning, I highly recommend this company! They even were able to clean an area rug I thought I was going to have to get rid of. Don’t sleep on them!