SERVPRO of Mandarin - Jacksonville

ERX provided a pleasant experience on two projects they’ve completed for us the past couple of months. I would definitely use them again and highly recommend them. They are very courteous, prompt and professional. We are working on our third project with them.

ERX employs the right kind of people, extremely helpful and just straight up kind. i’ve been in contact with them while waiting for insurance to come through on a claim and one of the employees, Logan, took the time to assist me with a tarp that came loose on the roof before a hurricane rolled through town even outside of that job I contacted them for. Super thankful!!! I’d recommend them based on communication and just plain ole kindness.

Logan Long arrived so quickly after our upstairs neighbor’s home had a water leak that flooded a section of our home. He gave us worst case scenario cautions of weeks to repair if the water had seeped into the floor but was able to dry us out and get us back to normal in 4 days. Amazing service and a wonderful gentleman who treated us and our home with care and respect. Highly recommend!

When I found out I would be working from home indefinitely, I decided having my own home office was essential. I reached out to Leigh with MasterCraft Builder Group to ask help with transforming a game room into an office. Leigh, along with Lyndie and Jay were an amazing team to work with! They truly transformed not just one, but two rooms in my house by simply re-doing my floors. They re-did the floors for my home office and guest bathroom. I could not be more pleased with the results! I received top quality service and results for a fair price. I highly recommend the team at MasterCraft Builder Group!

We had a pipe break in our upstairs laundry room that leaked water through the sub flooring and through what would be the roof of our garage. Mastercraft came in and moved quickly to assess the damage work with my insurer to ensure that all the estimates and paperwork were completed correctly. The quality of the work was exceptional and today we cannot even notice any sign of damage. Leigh and Jay at Mastercraft are great partners and did a phenomenal job with managing the process and the work.

I had a personal experience with Leigh Johnson and her team of professionals that was simply amazing. They responded the same day to an emergency fire at my home and completed extensive work ahead of schedule. The front of my home was redone and looked brand new! Leigh and her team do work for my company's clients as well and they are extremely pleased with the work done by MasterCraft.

I just have to COMMEND this company. In what was to date my worst nightmare of a house catastrophe came the reassurance and professionalism of a young man named Justin and his assistant Tyler. Our subzero fridge had been leaking slowly unknown to us for some weeks until we had water coming through our hardwood floors. The mold overgrowth was astounding and we lost many cabinets, drywall, back splash, and the such. I was a frantic mom unable to comprehend the devastation and health hazard. Justin was so professional, thorough , and very very informative. While I had no attachment to anything materialistic these nice two gentleman took apart my kitchen/home like it was porcelain. They were timely, efficient, and detailed. The treatment they used and the reassurance that they provided were astounding. I would no doubt recommend this company 100000x over. We had quotes and assessments from other companies and I am SO GLAD with our choice of PuroClean. Thanks again boys! ~ Bedards

I want to express my immense gratitude to PuroClean for their exceptional service and dedication during a challenging time with our garage AC unit and mold issue. A special shoutout to Ant and Tyler, who truly went above and beyond to help us. Their enthusiasm and deep knowledge not only resolved our problem but also gave me a much clearer understanding of how the mold developed and, more importantly, how to prevent it in the future. They were incredibly transparent about the situation, explaining how the plywood around the AC unit had rotted. They recommended removing the AC unit and demoing the drywall, but when we shared that we preferred not to remove the unit, they demonstrated forward-thinking and innovation by carefully cutting around the AC unit. This thoughtful approach saved us from unnecessary hassle and additional work. Ant and Tyler’s professionalism and proactive problem-solving truly reflect the values and vision of PuroClean. Their leadership and commitment to excellence are evident, and I couldn’t be more appreciative of their efforts. Thank you for turning a stressful situation into a manageable one and for embodying what great service is all about!

A+ service, A+ company! I had a water leak in my bathroom that caused a moderate amount of damage. Puro Clean (St Augustine) sent JUSTIN & TREVOR out and they did a FANTASTIC JOB! They were professional, courteous, & efficient! They also took their time to be sure to explain every step of the process for the work that was required. They took measurements of water penetration in multiple areas of the bathroom to assure me that everything that needed attention was taken care of. I am sure that other techs working for this company are equally as competent but, based on the conduct of these two men, I would definitely recommend them along with the company!!!!

As a Realtor we have to assist Sellers in preparing their home for market and navigate repair requests as they come in. When I get a home that needs work whether it be mold, electrical, sheetrock repair, HVAC, fire or water damage I call Matthew Young with Belfor Property Restoration. Always professional and responsive. A class act for a great company.

Everyone who I worked with from Belfor Property Restoration was courteous and professional. They came out quickly and covered the hole in my roof to prevent further damage and also ran machines to dry out the air in the room preventing mold formation. I would recommend them to my friends and family.

Wow, im amazed!! They came in, set equipment, got everything dry did flood cuts and made everything look like it was brand new!!

I had the pleasure of working with Will recently, and I cannot recommend him highly enough! From the very beginning, Will demonstrated outstanding communication skills that made our collaboration seamless. He is incredibly easy to speak with, always taking the time to listen and understand my needs while providing valuable insights and feedback.

What a great bunch of professionals. Thank you Gustavo, Juhanny, Elio, and Jesus for an extremely prompt, clean, precise demolition in preparations for an inspection. Thank you again. Kris Smith SBEC

We interviewed 3 different companies for mold remediation and ultimately landed on ServPro. We could not be more happy with the decision. From start to finish the entire experience was excellent. Our project manager, TJ Dewolf, was responsive and engaging. The contractors Anthony and Carlos were professional and ensured we understood each step in the process. They also made every consideration to isolate dirt/dust in our home. If you're looking for professional, affordable, and trustworthy company don't bother going anywhere else. Pick ServPro.

Very professional! They did an amazing job of cleaning the floors for an upcoming listing of mine that had lots of construction dust. Looked like brand new. PuroClean was timely and thorough and I would highly recommend their services!

Job was completed 4/19/2024 Andreas was the best. Had water damage from a leaking shower pan. I was kept informed throughout the entire process. He was very accommodating and allowed me to be involved with every step of the process. Very professional and eye for detail was excellent. Pictures below. Would highly recommend

We had a nightmare renter situation at our property on A Street on St Augustine Beach. After our cleaning people tried for 5 days to get all the biohazard contamination cleaned, we still felt we needed additional remediation. Anthony, from the floor cleaning team, was able to come out the day after we called. He was so kind and was extremely professional. He and another team member moved all our furniture and other items to take care of the cleaning. Our floors look and feel like new! We will be able to rest comfortably in the knowledge that the floors are truly clean. Thank you for the amazing work, Anthony!